Managing people has got to be up there as one of the hardest parts of any job; equally, it has the potential to be the most rewarding too.

Everyone is different; as a leader, you need to tap into each person, work out what drives them and how they can be an asset to your team.

Sometimes people will drive you crazy – that is natural and sadly, unavoidable! However, most can be developed into the person you need them to be.

I had my first experience managing a team when I was 18; it was not easy! I’m not afraid to admit that I used to cry on the whole walk in and the way home!

10+ years later, and I am still learning! But I am crying A LOT less! ;)

People management will always present challenges, I at least now have confidence in my approach, methods and style to be able to effectively deal with them, and I want to help you to achieve this too.

Whether you're a new manager looking to progress; a senior manager in a large corporate or an owner of a business looking to develop their first team, I've got a solution to help.

- Sophie Grafton